No Internet Connection? Need Help? We Are Here for You!
East MS Connect is proud to offer the fastest and most reliable internet to our members. However, sometimes power outages from weather and other unforeseen events can affect your service.
Troubleshooting Tips
We have provided some quick troubleshooting tips below.
Restart the Device
A simple restart of the device you are using that is not getting an internet signal (TV, computer, mobile device, etc.) can often resolve issues. You can also test your connection on different devices to see if it is the device you are using and not the internet service that is causing issues.
Restart Your Modem & Router
Unplug the modem and router and leave them unplugged for at least 10 seconds. Then plug them back in and see if they’re able to reconnect. Unplugging your modem and router gives the equipment a chance to clean memory banks and restart tasks.
Still Need Help After Trying These Tips?
Give us a call at (601) 581-8800, and a member of our technical support team will be happy to assist you.